Covid Latest Updates

01 March 2021 

We have a national road map, and we have a plan to reopen on the 12th April! We are really looking forward to welcoming guests again in the not too distance future, and subject to the three-stage national guidance that has been published.  

We do understand that you guys might have some questions so here is a little update on our plans over the coming months. 

Firstly, the big question! 

Q What if there is another lockdown? 

A Well, we would give you a refund of course!

We all hope that this is the last time we are confined to our homes, but if we have learnt anything over the past year it is to expect the unexpected. Please take a look at the special amendments section of our cancellation policy to find out more. 

Q So, what are the rules and when can I book a holiday?

A Here is a little summary of the guidance for you just in case you missed it! 

  • From 12 April 2021 – Single households or support bubbles can stay away from home overnight. 
  • From 17 May 2021 – Groups of six from different household may meet indoors or two households may meet together indoors (in this instance the group numbers can exceed 6 people) 
  • From 21 June 2021 – There will be no legal limits on household mixing. 

When you book a property, we will ask for detailed information about your party. This will include, names, residential addresses and contact information. We do this for two reasons; 

  • We are required to collect the information by law for the purpose of track and trace. 
  • In the event there are changes to the guidance or timeline, it helps us to prioritise contact with the people most likely to be affected by the changes. 

We are awaiting further guidance on whether the rule of six will include children. Until this is clarified, we are including children in the rule. 

Q I have a booking between the 12th April and the 21 June 2021 can it still go ahead? 

This depends on whether your party numbers comply with the regulations outlined above. We are speaking with all of our booked guests to discuss their specific circumstances and make alternative arrangements. This is taking some time, so if you need assistance with your booking, please feel free to email us on

Q I have a booking and I don’t think I comply with the new guidance, what are my options? 

We try to be as flexible as possible in these circumstances, and there are several potential remedies. 

  • You may wish to consider reducing your party size in order to comply with the guidance. 
  • You may wish to move your booking to an alternative date. Amendments to dates will be subject to any price increases or decreases dependant on the dates you select will be applied to your booking and added or discounted from your final payment.
  • You may wish to cancel and receive a refund for your booking in line with the special amendments section in our cancellation policy. 

We would encourage you to get in touch to discuss these options, You can contact us on email or call us on 07917 532469 

Q How safe is it to stay in a Holiday in Croyde property 

We are proud of the measures that we have put in place to make sure our properties are COVID safe. This includes electrostatic misting of each property between guests. You can find out more about the action that we have taken in our document ‘What you need to know’. 

Recognising that we all have a role to play in controlling the spread of COVID 19 we have also produced a second document detailing how you can help to keep the properties safe during your stay. Please take a look at the ‘How you can help’ section before you place a booking.


Our Holidays in Croyde holiday lets are perfectly placed to explore the surrounding area and North Devon provides great variation – from sandy beaches to wooded valleys, the bustle of market day to the untamed wilds of Exmoor.

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  • Had a really great time at Ocean Palms this week. Lovely space, particularly the bedroom and bathroom, and access to the shed was a nice surprise to store our bikes. We had everything we needed and felt very welcome the whole stay. Would 100% stay here again, was a fab base for our time in Croyde

    Dirk, Ocean Palms, November 2020